Mr Play Casino Review 2025
Overview
Mr Play Casino launched in 2017 and has established itself as a popular choice among UK players. Operated by Aspire Global International (formerly AG Communications), the casino combines a playful mustache-themed brand identity with serious gaming credentials and comprehensive player protection measures.
Our Rating: 8.2/10 (Very Good)
Key Information
- Operator: Aspire Global International (Marketplay Ltd)
- Launch Year: 2017
- Licenses: UK Gambling Commission (UKGC) #039483-R-319404-001, Malta Gaming Authority (MGA)
- Game Count: 1,000+ games
- Software Providers: 50+ providers including NetEnt, Evolution Gaming, Microgaming, Play’n GO
- Minimum Deposit: £10
- Withdrawal Time: 0-24 hours (e-wallets), 1-6 days (cards), 5-7 days (bank transfers)
- Pending Time: 48-96 hours
✅ Pros
- Strong Licensing: Dual-licensed by UKGC and MGA ensuring regulatory compliance and player protection
- Excellent Welcome Package: Up to £200 bonus + 100 free spins across three deposits
- Fast Withdrawals: E-wallet withdrawals processed within 24 hours
- Quality Game Selection: 1,000+ games from top-tier providers with focus on quality over quantity
- Comprehensive VIP Program: Seven-tier loyalty system from Bronze to Prestige VIP
- Mobile Optimization: Full mobile compatibility with responsive design (Android app available)
- Multiple Payment Options: Wide range including PayPal, Skrill, Neteller, and traditional banking methods
- Customer Support: Live chat, phone, and email support available
❌ Cons
- Mixed Customer Reviews: Some complaints about customer service responsiveness and withdrawal delays
- Limited Live Casino: Smaller live dealer section compared to some competitors
- Withdrawal Limits: Maximum weekly withdrawal of £7,000 with additional verification over £2,300
- Geographic Restrictions: Not available in all countries
- Customer Support Hours: Limited to 6am-11pm GMT (not 24/7)
Welcome Bonus & Promotions
New Player Welcome Package
Mr Play offers new players up to £200 bonus + 100 free spins spread across the first three deposits:
First Deposit:
- 100% match bonus up to £50
- 20 free spins on Starburst
- Minimum deposit: £10
Second Deposit:
- 50% match bonus up to £75
- Minimum deposit: £20
Third Deposit:
- 50% match bonus up to £75
- Minimum deposit: £20
Additional Spins:
- 80 extra free spins released over 5 days (20 per day)
- Spins available on Starburst, Finn and the Swirly Spin, Book of Dead, VIP Black, and Aloha! Cluster Pays
Terms & Conditions
- Wagering requirement: 35x on both bonus funds and free spin winnings
- No bonus code required
- Maximum win from free spins: £100
- Offer valid for one week after registration
Ongoing Promotions
- Daily Spin Frenzy: Earn up to 50 free spins by completing daily wagering challenges (£100 wager = 10 spins, up to £1,000 wager = 50 spins)
- Monday Reward Play: Weekly tournaments with £1,000 prize pool
- VIP Rewards: Exclusive bonuses and faster withdrawals for VIP members
- Regular slot tournaments and seasonal promotions
Games Selection
Slots (Primary Focus)
Mr Play features over 1,000 games from 50+ software providers, including:
- Popular Titles: Book of Dead, Big Bass Bonanza, Starburst, Gonzo’s Quest
- Jackpot Slots: Rainbow Jackpots, Jackpot Jester Wild Nudge
- NetEnt Collection: Extensive selection including newest releases
- Themed Games: Book of Oz, Guns ‘N’ Roses, Dark King Forbidden Riches
Live Casino (120+ Tables)
Live casino powered by Evolution Gaming with over 120 tables:
- Roulette: Lightning Roulette, Double Ball Roulette, European and French variants
- Blackjack: Infinite Blackjack, VIP tables, multiple variants
- Baccarat: Classic Baccarat, No Commission Baccarat, Baccarat Squeeze, Dragon Tiger
- Game Shows: Monopoly Live, Dream Catcher, Crazy Time
- Poker: Three live poker variants available
Table Games
- Blackjack: Over fifteen different variants with varying rules
- Roulette: American, European, and French Roulette versions
- Video Poker: Jacks or Better and other variants
- Other Games: Baccarat, Casino Patience, various poker games
Additional Games
- Scratch Cards: 21 different scratch card games including VIP Black, Cash Farm, and Sampo
- Sportsbook: 25+ sports categories with competitive odds
VIP Program & Loyalty Scheme
Mr Play operates a seven-tier VIP program from New Member to Prestige VIP:
Tier Structure:
- New Member – Starting level
- Bronze – Low point requirement
- Silver – Enhanced benefits
- Gold – Additional perks
- Platinum – Premium rewards
- Premium – Invitation only
- Prestige VIP – Invitation only (highest tier)
VIP Benefits:
- Faster payouts, cashback offers, and personal account manager
- One loyalty point earned for every £40 wagered
- Points convertible to bonus cash
- Exclusive promotions and tournaments
- Higher withdrawal limits for top tiers
Banking & Payments
Deposit Methods
Multiple payment options including PayPal, Neteller, Skrill, PaySafeCard, Visa, Mastercard, Trustly, and bank transfers
- Minimum Deposit: £10
- Processing Time: Instant for all methods
- Fees: Free deposits
Withdrawal Methods
Available via Visa, MasterCard, Bank Wire Transfer, Trustly, Skrill, Neteller, PayPal, and other e-wallets
Processing Times:
- E-wallets: 0-24 hours
- Card Payments: 3-5 days
- Bank Transfers: 5-7 days
- Pending Time: 48-96 hours
Withdrawal Limits
- Minimum withdrawal: €10 (all methods except wire transfer)
- Maximum weekly withdrawal: €7,000
- Additional verification required for withdrawals over €2,300
Mobile Experience
Mr Play offers comprehensive mobile gaming:
- Responsive Design: Optimized for iOS and Android devices with 350+ mobile games
- Android App: Native app available for download
- iOS App: Currently not available
- Mobile Games: Full library accessible including slots, live casino, and table games
- Mobile Banking: Complete deposit and withdrawal functionality
Security & Licensing
Regulatory Compliance
- UKGC License: #039483-R-319404-001 ensuring UK regulatory standards
- MGA License: Licensed since 2017 providing European oversight
- Game Fairness: All games tested for fairness by iTech Labs
- SSL Encryption: All transactions protected by SSL encryption
Responsible Gaming
Comprehensive player protection measures:
- Daily, weekly, and monthly deposit limits
- Wagering and loss limits
- Cool-off periods (24 hours, 7 days, 1 month, 6 weeks)
- Self-exclusion options (1 month to permanent)
- Session duration limits and reality checks
- Links to GamCare and other support organizations
Customer Support
Support Channels
Customer support available seven days a week from 08:00 CET to 00:00 CET:
- Live Chat: Available from 6am to 11pm GMT, responsive and free to use
- Phone: 0203 318 9367 (same hours as live chat)
- Email: Contact form available on website
- FAQ Section: Detailed FAQ covering common questions
Support Quality
- Live chat unavailable to non-members
- Document uploader available for screenshots and documents
- Mixed reviews regarding response times and effectiveness
Player Feedback & Reputation
Trustpilot Rating
Based on 493 customer reviews, Mr Play receives mixed feedback:
Positive Reviews:
- Smooth registration and verification process
- Quick withdrawal processing for some users
- Good game selection and user interface
Negative Reviews:
- Complaints about withdrawal delays and verification issues
- Customer support responsiveness concerns, with some users reporting months-long delays
- Issues with bank payout restrictions
Common Concerns
- Customer support taking months to respond to complaints
- Verification processes causing withdrawal delays
- Some users experiencing difficulties with specific banking methods
Final Verdict
Mr Play Casino offers a solid gaming experience with strong regulatory backing and an impressive game library. The casino excels in providing fast e-wallet withdrawals, a comprehensive VIP program, and quality games from top-tier providers.
The welcome package is generous and well-structured across three deposits, while the ongoing promotions keep existing players engaged. The dual licensing from UKGC and MGA provides strong player protection, and the responsible gaming tools are comprehensive.
However, mixed customer reviews regarding support responsiveness and some withdrawal issues prevent the casino from achieving a perfect score. The customer service limitations and occasional processing delays may frustrate some players.
Best For:
- Players seeking quality over quantity in game selection
- Those who value fast e-wallet withdrawals
- VIP program enthusiasts
- Mobile gaming fans
- Players wanting comprehensive bonus packages
Consider Alternatives If:
- Immediate customer support response is crucial
- You prefer larger live casino selections
- Higher withdrawal limits are important
- 24/7 support availability is required
Our Recommendation
Mr Play Casino is a reliable choice for UK players seeking a well-regulated gaming environment with quality games and reasonable bonuses. While customer service improvements are needed, the casino’s strong licensing, game quality, and withdrawal speeds make it a solid option for most players.
Verdict: Recommended with minor reservations regarding customer support efficiency.
Always gamble responsibly and within your means. If you need help with gambling-related issues, contact GamCare or the National Gambling Helpline.