Star Wins Casino Review
Overview
Star Wins Casino is an online casino that launched in 2020 as a joint venture between The Daily Star newspaper and Jumpman Gaming Limited. The casino holds licenses from both the UK Gambling Commission (licence number 000-039175-R-319452-007) and the Alderney Gambling Control Commission, making it a regulated and legitimate platform for UK players.
Welcome Bonus & Promotions
Star Wins offers a unique welcome bonus where new players can win up to £6,000 through a triple package. This involves spinning a Multiplier Wheel on your first three deposits, with the potential to multiply each deposit by up to 10 times (maximum £2,000 per deposit). The minimum deposit required is £10, and all bonuses come with a 65x wagering requirement.
The casino also runs ongoing promotions including:
- Scratch for Cash monthly contests for £1,000 prizes
- Happy Hours promotions on Wednesdays offering up to 500 free spins
- Winner Winner Chicken Dinner monthly competitions
- Trophy-based loyalty program with achievement rewards
Game Selection
Star Wins offers over 1,500 games from more than 40 different software providers, including NetEnt, Microgaming, Pragmatic Play, Red Tiger, Yggdrasil, and Big Time Gaming. The game library includes:
- Slots: Around 1,000 slot games ranging from classic titles to the latest releases
- Table Games: Traditional casino games like blackjack, roulette, baccarat, and poker
- Live Casino: Over 20 live dealer games, though some reviewers note limited variety in live game shows
- Bingo: Multiple bingo rooms available
- Scratch Cards: Various instant-win scratch card games
Banking & Withdrawals
Deposit Methods: Apple Pay, Visa, Paysafecard, Pay By Mobile, and selected e-wallets
Withdrawal Times: Star Wins Casino withdrawal time is 1-3 hours maximum, with generally instant withdrawals expected. However, there’s an initial 72-hour pending period, followed by 1-3 working days for completion.
Fees: Some reviewers mention withdrawal fees, which is a notable downside.
Mobile Experience
The casino is built on HTML5 technology, making it fully mobile-compatible through web browsers. While there’s no dedicated mobile app, the mobile browser version seamlessly adapts to different screen sizes.
Customer Support
This appears to be one of Star Wins’ weakest areas. The casino lacks live chat support, and customer reviews frequently mention poor customer service, with emails taking days to receive responses and no live chat availability.
Security & Licensing
Star Wins uses firewalls and state-of-the-art SSL encryption technology to protect player details, and employs third-party security audits. The casino also promotes responsible gambling with tools like deposit limits, self-exclusion periods, and reality checks.
Player Reviews & Reputation
The casino receives mixed reviews from players:
Positives:
- Large game selection
- Quick withdrawal processing
- Regulated and licensed operation
- Innovative welcome bonus structure
Negatives:
- Multiple complaints about withdrawal difficulties and verification processes
- Poor customer service with no live chat and slow email responses
- Some players report withdrawal fees and complicated document verification requirements
- High wagering requirements (65x) on bonuses
Final Verdict
Star Wins Casino earned a 7 out of 10 rating from PlayRight experts, recognizing its strong game selection and security measures while noting weaknesses in customer support and bonus terms. The casino appears legitimate and safe due to its proper licensing, but potential players should be aware of the reported customer service issues and stringent withdrawal verification processes.
Best For: Players who prioritize game variety and don’t mind higher wagering requirements
Consider Alternatives If: You value responsive customer support or prefer lower wagering requirements on bonuses